Terms & Conditions
Delivery and payment confidentiality
All information disclosed to MUF10 for online ordering of items / products remain confidential, including the name and address information as well as information on payment cards.
By paying for an order on the website, an order confirmation will be sent to you. When we have registered your payment, the order will be packed and sent.
Charging your card
Once your order has been placed, your card is charged according to the amount and currency of your order.
If your order is cancelled, MUF10 will refund charged immediately. Reflect back may take up to 10 days depending on your bank.
Our payment methods
PensoPay: Pay safe with credit card through PensoPay. Pay using MasterCard, MasterCard Debit, Visa & Visa Debit.
PayPal: One of the easiest and most safe ways to pay. The money is drawn from your account when the product is shipped from the storage. You can also pay with a visa credit card and a MasterCard through PayPal.
Any errors or defects in the delivered items from the website must be invoked and be enforced against MUF10 within 2 months after the defect has been discovered.
Contacting MUF10 COPENHAGEN is demanded, if an eventual defect has been discovered. The customer is held accountable if failing to contact MUF10 COPENHAGEN in the time period noted, and is basically unenforceable 2 years after the delivery has been made.
Returns or exchanges
Items being returned must be returned in the same condition and quantity as it is received. In addition, the item must not be put in use and all original tags must be intact and in original packaging.
If the above are to be met, we will refund the purchase price paid of the returned order. We don’t cover the expenses for shipping of a returned item / product.
EXCHANGES ARE PERMITTED WITHIN 14 DAYS OF DELIVERY FOR ITEMS OF EQUAL OR GREATER VALUE. GARMENTS MUST BE IN ORIGINAL CONDITION. SHIPPING COSTS FOR EXCHANGES ARE AT THE CUSTOMER’S EXPENSE.
TO REQUEST AN EXCHANGE, PLEASE USE THE RETURN https://muf10.com/returns/ ALL EXCHANGE REQUESTS WILL BE SUBJECT TO AVAILABILITY.
Your privacy is important to us.
Before collecting personal information, we will identify the purpose for which information is collected
Personal information collected by lawful and fair means and, where appropriate, with the knowledge of individual concerned.
We are committed to conducting our business in accordance with principles in order to ensure that the confidentiality of personal information is protected and maintained.
Information about your name, address, phone number, etc. Is treated confidentially and thus used only when we operate your order. Legal requirements say that we may store your personal information for up to five years.
MUF10 is responsible for the handling of personal data; therefore the data is stored on a secure server. We will not disclose your personal information to third parties. PayPal and PensoPay are our payment solutions, which means that MUF10 do not handle your data stated by the use of debit cards.
We take reservations for errors and deficiencies in prices and descriptions and availability.